Lawsuit Battle with Google Over After Six Years

Lawsuit Battle with Google Over After Six Years

FOR IMMEDIATE RELEASE:
March 5, 2010:

A Case of David versus Googleiath

Six years after commencing its lawsuit against the giant Internet Search Engine Google, the computer repair and support company, Rescuecom, can finally declare victory in its effort to protect how its trademark "Rescuecom" is treated on Google's search engine.

In April 2004, just a few months prior to going public, Google changed its trademark policy to allow (1) anyone who wanted to spend the money to use the well-known trademarks of others as keywords to trigger their own sponsored link advertisements; (2) to use those same trademarks in the text of the sponsored links themselves; and (3) Google started suggesting various trademarks to potential advertisers through its Keyword Suggestion Tool. Among those trademarks that Google suggested was Rescuecom's own mark. Rescuecom was the first trademark owner to directly challenge Google's suggestion of trademarks through its Keyword Suggestion Tool as a separate infringement of trademark rights.

Rescuecom's first victory occurred before the United States Court of Appeals for the Second Circuit. That landmark case soundly rejected Google's argument that its auction of Rescuecom's trademark to the highest bidder was not a "trademark use" of Rescuecom's trademark. The Second Circuit Court also singled out Google's Keyword Suggestion Tool for special comment, noting that "Google encourages the purchase of Rescuecom's mark through its Keyword Suggestion Tool. Google's utilization of Rescuecom's mark fits literally within the terms specified by 15 U.S.C. § 1127. According to the Complaint, Google uses and sells Rescuecom's mark "in the sale ... of [Google's advertising] services ... rendered in commerce."

Google had changed its policy to disallow the use of trademarks in the text of a sponsored link a few years ago, with certain exceptions. Google has recently confirmed to Rescuecom that it has removed Rescuecom's trademark from its Keyword Suggestion Tool. "We have obtained two of the three things we initially sought in our complaint against Google." Says Rescuecom CEO, David Milman, explaining the computer repair and support company's recent agreement to discontinue the lawsuit.

The last of the three issues, which remains to be resolved another day, is how trademarks may be used as keywords to trigger the sponsored links themselves in a way that does not confuse consumers. Rescuecom has always maintained that the normal and accepted doctrines that both allow and restrict how a business may use the trademark of a competitor should apply on the Internet to the same extent they apply in the physical world. That issue may in fact be resolved in Rescuecom's lawsuit against competitor Best Buy, the owner of the "Geek Squad" mark under which it provides competing computer repair and support services. In that action, Rescuecom seeks declaratory judgment that it may use the term "geek squad" as a keyword for a sponsored link which clearly engages in comparative advertising (a trademark use that has always been acknowledged as a permissible use) and invites computer users to

"Switch to Rescuecom today.
Leave the geeks Call 1(877)376-0169.
Onsite within 1Hour| Online Fix Now."

"There is no way anyone could be confused into thinking we are Geek Squad after reading an advertisement like that." Says David Milman. "The same rules that protect advertising in the brick and mortar world, should continue to apply on the Internet, including protections of comparative advertising."

"We've accomplished most of what we wanted to accomplish with this action against Google." says David Milman. "The Second Circuit's decision clearly rejected Google's argument that its sale of trademarks as keywords deserves some special protection from Trademark Law. Clear and non-confusing use of trademarks on the Internet - such as Rescuecom's own advertising - should be permitted. However, the use of trademarks which is not clear and can confuse consumers, violates U.S. Trademark law and is not in anyone's best interests."

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. For information on products, services, and computer repair, visit http://www.rescuecom.com or call (703) 986-3233.
 

For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Mark Johnson
a year ago
Called Rescuecom to help with server issues I was having after a long power outage as they were the
...Called Rescuecom to help with server issues I was having after a long power outage as they were the only company I could find that was available to assist me on the weekend. They were committed to solving my issue and stuck by me for the day and a half it took to get the issue resolved. I highly recommend Rescuecom to friends, family, and professionals who need a knowledgeable team backing you in times of need. less
Jeff Musgrove
in the last week
I have been using Rescuecom for over 2 years and When I call on them to help me with my computer pro
...I have been using Rescuecom for over 2 years and When I call on them to help me with my computer problems they are always prompt, fast and professionally helpful. They resolve my issues fast and in a timely manner. I can always count on Rescuecom whenever I need help with my Technology needs. I highly recommend your services to others that need help with computers. less
Susan Tusman
a week ago
I have been very happy with the services that I have been receiving from Rescuecom since I signed up
...I have been very happy with the services that I have been receiving from Rescuecom since I signed up in 2015. When I place a service call the techs and staff are very timely and resolved my issue quickly. I will highly recommend there services to others in need of computer help. less
Dorothy rasmussen
a week ago
I found Rescuecom thru doing a Google Search and I picked up the phone and called Rescuecom. I was h
...I found Rescuecom thru doing a Google Search and I picked up the phone and called Rescuecom. I was having issues with My Printer not Printing emails and I was assigned a remote technician that assisted me remotely with my issue. I later learned that I need Microsoft Office to open attachments and I need Adobe Products to open PDF files , etc. My Issue is now resolved and was done in a timely fashion. I now have there monthly service in case I need there services. I highly recommend there service to others that need help with there computers. less
View all Google reviews

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