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1. Apple (365)
2. Asus (305)
3. IBM/Lenovo (305)
4. Toshiba (199)
5. HP/Compaq (149)

In analyzing the last four quarters of computer reliability scores leading to the overall 2010 report, RESCUECOM observed a few performances worthy of further attention. Asus was definitely the manufacturer to watch in 2009 with a skyrocketing market shipment percentage and a lopsidedly low number of computer support calls. This excellent performance gave Asus a computer reliability score nearly triple the scores of its competitors in Q1 2009. As the year progressed and Asus’ numbers leveled out, they were still able to stay on top in Q2 2009.

Apple finished the year with a higher score than Asus; however it was Asus who won the spotlight with its impressive 190.7% growth, year over year. Due to Asus’ excellent performance, we have awarded them with Second place, even with their tied reliability score to IBM / Lenovo. Conversely, Dell’s negative growth and poor reliability scores, led to an increased need for Dell customers to seek computer repair. This performance stopped Dell from reaching a top five position.

Stepping back from the major name-brand computer manufacturers, RESCUECOM would like to highlight two players worthy of honorable mention for their computer reliability scores. Panasonic and Samsung, although not prominently known for computer market share, are two brands consumers should keep in their considerations through 2010. Both have shown that even with lower market share numbers, they were able to provide excellent computer support for their customers, minimizing the need for them to seek outside services for repair.

RESCUECOM determines the reliability of a manufacturer by comparing their market share of shipped computers, weighed against the percentage of computer support calls RESCUECOM handles for that same manufacturer. Higher scores indicate better reliability. Reliability is attributed to a combination of two areas: quality of components used by a manufacturer, and the success of after sale support provided by the manufacturer. Low quality components lead to more frequent repairs, and a lack of manufacturer support will lead to customers seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the 2010 Computer Reliability Report:

Manufacturer:              U.S. Computer                RESCUECOM                            Computer
                                    Market Share                  Computer Repair Share           Reliability
                                    (percentage Share         (percentage of service calls     Score
                                    of computers shipped)    to 1-800-RESCUE-PC)
                                                                                  
Apple                            8.0 %                        2.2 %                         365
Asus                             2.7 %                        0.9 %                         305
IBM/Lenovo                    3.7 %                        1.2 %                         305
Toshiba                         7.7 %                        3.9 %                         199
HP/Compaq                   26.9 %                      18.0 %                         149

*Data is a compilation of the scores for all four quarters in 2009.

Data Source: IDC

About RESCUECOM
 

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. For information on products, services, and computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

Josh Kaplan, President of RESCUECOM
973-851-4776
jkaplan@rescuecom.com