FOR RELEASE:
June 1, 2010:
RESCUECOM Reveals 2010 1st quarter Computer Reliability Report
The results are in for RESCUECOM’s 2010 first quarter
Computer
Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!
SYRACUSE, N.Y., June 1st ― RESCUECOM’s Computer Reliability Report starts out on
a high note in 2010, with all five leading manufacturers putting up superior
reliability scores to last year’s averages. Apple, last year’s overall leader,
improved its reliability score, but that still wasn’t good enough to maintain
the top spot in the first quarter of 2010; instead Apple dropped to third place.
IBM/Lenovo decidedly took first place improving their score over 200 points from
their average last year. Not to be forgotten, Asus also posted significant gains
and took second place. Rounding out the top five were Toshiba and HP/Compaq,
respectively. As 2010 progresses it will be interesting to see which
manufacturers can maintain their gains which ones may fall due to increased need
for computer repair.
RESCUECOM believes computer reliability should be measured based on two
fundamentals. The first being the quality of the components and software used in
manufacturing the computer. And the second is the after sale support the
manufacturer provides to its customers. How exactly does RESCUECOM measure these
fundamentals to calculate an unbiased reliability score for each manufacturer?
The calculation is quite simple: The number of computers an individual
manufacturer ships is weighed against the number of
computer repair calls
RESCUECOM handles for that same manufacturer. These nationwide numbers are
recalculated each quarter and the higher the score, the greater the reliability.
"In this economy, consumers and business owners want to know a computer is
reliable before they invest hard-earned dollars," says David A. Milman, CEO of
RESCUECOM. "Our reports are intended to empower consumers when they head out to
make purchasing decisions. Since technology develops at a rapid pace, our
quarterly analyses provide a timely resource."
Once again, the top five contenders and their computer reliability scores for
the 2010 first quarter
Computer Reliability Report are as follows:
| 1. | IBM/Lenovo (521) |
| 2. | Asus (446) |
| 3. | Apple (382) |
| 4. | Toshiba (262) |
| 5. | HP/Compaq (217) |
| Manufacturer | U.S. Computer Market Share (Percentage of Share computers shipped) | RESCUECOM Computer Repair Shares (Percentage of service calls to 1-800-RESCUE-PC) | Computer Reliability Score |
| IBM/Lenovo | 4.0% | 0.8% | 521 |
| Asus | 4.6% | 1.0% | 446 |
| Apple | 7.1% | 1.9% | 382 |
| Toshiba | 8.5% | 3.3% | 262 |
| HP/Compaq | 25.3% | 11.7% | 217 |
About RESCUECOM
RESCUECOM provides homes and businesses with 24/7
computer repair and support.
RESCUECOM meets every tech support need, including data recovery, virus removal,
wired and wireless networking and support for all brands of hardware and
software. "When it comes to your technology, we hook you up!" For information on
products, services, and computer support, visit
http://www.rescuecom.com or call
1-800-RESCUE-PC.
For More Information, Contact:
Josh Kaplan, President of RESCUECOM
973-851-4776
jkaplan@rescuecom.com
