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Tech Support Blog

Tech Support Blog

What is Micro-USB and Mini-USB and What Do They Mean to You?

USB, or Universal Serial Bus, is one of the most common connectors users encounter when working with computer technology. People use USB cables to charge their devices, transfer data and connect accessories.  However, there is often confusion over the different types of USB ports that different devices use.  This situation can cause confusion in the space of mobile technology especially, where many consumers are still unaware of what “Micro-USB” and “Mini-USB” ports are and the differences between them.  Read more »


What is a Solid State Drive and What Does It Mean to You?

For decades, the hard disk drive has been the key aspect of a computer that keeps users’ information and data saved for later access. Without a hard drive to store someone’s files and operating system, a computer cannot function.  Unfortunately, all sorts of technical issues have plagued hard drives over the years.  While people can store more information on their computers and access it faster than ever before, hard drives still fail due to mechanical issues.  Even if a data recovery service can retrieve a user’s files once a hard drive has malfunctioned, the part itself is commonly broken and unusable afterwards.  Fortunately, a new technology can replace the standard hard drive and significantly reduce the occurrence of these issues for many users.  That technology is the solid state drive, or SSD for short.  Read more »


What is Google Glass and What Does it Mean to You?

Google Glass is one of the most hyped new pieces of consumer technology to debut over the last several years.  Many people have spoken about it being revolutionary, while others have already written it off as a fad.  However, there are still millions of people who don’t quite understand the exact nature of Google’s new tech device.  Google Glass is a mobile computer that people use while wearing it on their face like a pair of glasses. The device projects images onto the backside of the glasses so whatever apps, videos, or websites a person is viewing appear directly in front of their eyes.  People use a combination of their voice, eyes and a small touchpad on the side of the glasses in order to control the device.  Any users who have trouble handling these controls can get help from a Google Glass support provider. Read more »


What is a Smartwatch and What Does It Mean to You?

While keeping up with every new product in the technology world is nearly impossible, it’s now becoming nearly as difficult to keep up with new product categories as well.  As mobile technology has expanded over the last decade, people no longer have to confine themselves to computing on their laptop and desktop computers.  The vast majority people now use their smartphones or their thin, notebook-sized tablets exclusively for tasks once only associated with traditional computers.  However, these innovations seem to be only the beginning, as another new type of mobile device has entered the technology world: the Smartwatch.  Read more »


PlaySight CEO Chen Sachar Makes Smart Courts to Provide Consumer Sports Analytics

Sports and athletic competition have been a pastime of choice for human beings for literally thousands of years. With all our technological advancements, people have never had more opportunity to improve their skills than they do today.  Competitors can track their health and fitness with countless mobile devices and smartphone apps.  They can also view HD video to study both their own performances and the performances of others on their phone, tablet, computer, or large screen TV almost any time they want.  Cool person in technology Chen Sachar has introduced yet another way that players can use technology to improve their game—real-time analytics and 3D visualizations.  Read more »


Pierre Lebeau Has Created the Next Generation of Projectors with Keecker

While many people use digital projectors at home for their excellent pictures and cinema-like feel, most home projectors are less than convenient.  While the machines are small, the requirement for users to install large viewing screens into their houses makes them a problem in many cases.  In addition, many projectors require special remote controls sold separately, making it more expensive if users want to control their devices from a distance.  Cool person Pierre Lebeau has founded his company Keecker to create a new product that changes the status quo for home projectors.  Lebeau has reimagined the product from the ground up to try to give users an easier and overall more satisfying experience.  Read more »


Dr. Kim Chilman-Blair Wants MediKidz to be the WebMD for Children

The Internet changed the nature of healthcare in many ways and one of the biggest ways was the amount of medical knowledge available to the general public.  Sites such as WebMD have allowed people to save time by checking for medical information and advice about minor and major health issues.  Online medical sites have even saved lives in some cases by giving people information that alerts them to potential health problems they could have without realizing it.  Furthermore, sites like WebMD help people with chronic medical conditions deal with issues by allowing them to learn more about how to handle their health problems appropriately.  However, when children experience serious medical issues and have trouble understanding, online medical sites aren’t much help to them.  Places like WebMD explain things in advanced language and use terms that children will not understand generally.  That’s why cool person in technology Dr. Kim Chilman-Blair founded Medikidz.  Medikidz provides children with a medical website that explains different medical conditions to them in ways they can understand.  Anyone with a child who wants explore the Medikidz website but can’t seem to connect to the web will want to see if they can get home network support to fix the issue. Read more »


Counsyl Tests DNA to Help People with Family Health and Planning

When people decide to start building their families, they have to take into consideration an immense amount of information.  One of the biggest concerns with having children are the potential risks involved regarding genetic disorders.  Cool product Counsyl helps potential parents determine whether their children would be at risk for any of these disorders.  Many people have elements in their DNA that create a higher risk for their children to have genetic conditions, even if they do not have any issues with their own bodies.  Counsyl allows people preparing to have a family to assess the risk that their children might inherit any conditions.  Read more »


Dr. Mark Boguski Founded PhotoCalorie to Help People Track What They Eat

One of the most difficult aspects of trying to lose weight is keeping track of calorie intake.  In order to keep weight off once someone loses it, that person needs to know what foods may help and hurt them as they continue.  A general idea about what food is healthy doesn’t always cut it when trying to maintain a physique.  Cool person in technology Dr. Mark Boguski wants to help people maintain their weight with his company PhotoCalorie.  Boguski’s company gives users a mobile app and web platform to keep a digital journal that allows them to keep track of nutrition information for all the food they intake.  With PhotoCalorie, people can easily search for the nutrition information of the food they eat.  PhotoCalorie’s database contains specific nutrition facts about thousands of different foods.  Users maintain a journal of everything they eat and tag the nutrition information to each entry.  This process lets people find out what helps them lose weight and what hurts their efforts. Any users who experience unexpected problems signing up for PhotoCalorie can get help from a remote tech support provider. Read more »


Fixational CEO Ronan O’Malley Is Making Apps That People Control with Their Eyes

There have been huge shifts in how we control our personal technology over the last decade.  The rise of tablets and smartphones have made touch control into a mainstream aspect of people’s daily lives as opposed to just a niche gimmick.  Voice control has also become popular recently thanks to the rise of new features in mobile devices such as Apple’s Siri and Android’s Google Now system.  Cool person in technology Ronan O’Malley now wants to create another revolution in how people interact with their devices.  O’Malley’s company Fixational works on technology that allows people to control smartphones, tablets and computers with their eyes.  Software that takes advantage of O’Malley’s technology allows users to interact with computers through both eye movement and blinking.  Fixational has already released two smartphone applications: Wink Camera and Wink Reader.  These applications serve as proof of concept for O’Malley’s potentially groundbreaking technology.  Users who have trouble controlling Fixational’s apps with their eyes may need smartphone PC repair to fix their phone’s camera. Read more »


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending