Computer Support Blog

Despite its many successes in the software field, it is virtually impossible to deny that in many ways, Microsoft has been chasing Apple for years.  While Microsoft was still utilizing keyboard-based DOS, Apple had a mouse-based interface that captivated its users and made life easier for them.  That Microsoft Windows largely made PC’s more like Macintosh computers is a pretty old argument.  But as more and more details are leaked from Microsoft’s forthcoming Windows 8, it is hard not to see the parallels between the new operating system from Microsoft and Apple’s iOS. Read more »

A few years back, Microsoft had some legal troubles.  The U.S. government decided to aggressively pursue the Microsoft Corporation for antitrust violations.  This resulted in a restructuring of much of the way Microsoft does business and as Microsoft progresses past that dark chapter in its corporate history, it is once more growing steadily.  The results of the government probes and prosecution would have been much worse, had it not been for Mary E. Snapp.

Mary E. Snapp is the Corporate Vice President and Deputy General Counsel in the Law and Corporate Affairs branch of Microsoft.  She specializes in providing legal advice for the Products and Services Division of Microsoft.  As Corporate Vice President and Deputy General Counsel of the vital Products and Services division, Snapp oversees 150 lawyers working to protect Microsoft’s legal claims for some of the most widely-used Microsoft products.

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If you spend time going through the corporate biographies of executives in the tech sector, it is very easy to get bored.  The story with so many executives is a familiar one: they went to business school, they took a business job, and they became a business leader.  Wow, someone started on a career path and they ended up at the end position of their chosen career path!  This is a pretty predictable story and one that plagues so many corporate biographies.  So, it is the atypical executive who stands out.  Gurdeep Singh Pall is just one such executive!

Gurdeep Singh Pall is the Vice President of Information Platform And Experience at the Microsoft Corporation.  In that role, Pall developed and promoted the Microsoft Lync system which has made video telecommunication more of a reality than ever before.  Pall is responsible for many important aspects of Microsoft’s Bing platform as well, including its research and development and promotion.  His real passion seems to be for working on the Bing platform’s speech recognition, mapping and mobile applications.

Part of what makes Gurdeep Singh Pall’s story so interesting is how he ascended to the position of Vice President, Information Platform & Experience.  He began at Microsoft as a software engineer, like so many people do.  Like visionaries in the field like Steve Jobs and Bill Gates before him, Pall had a vision to solve a complicated computer problem and he helped to design the LAN Manager Remote Access Service.  With that heady accomplishment, he moved to the Windows NT development team where he made several valuable contributions to the emerging OS through several of its incarnations.  In 1996, Pall was recognized for his achievements in pioneering VPN, the virtual private network.

After that, the software engineer became more of an executive.  Microsoft promoted Pall to the general manager of Windows Real-Time Communications and he served as the Vice President of the Office Lync And Speech Group.  There, he continued to use his engineering experience as he guided the team to the release of Lync.  Pall holds over twenty patents for technology he developed, most of which is in the emerging field of voice over internet protocol.  He helped pioneer the computer telecommunications field; when we have actual video phones, no doubt they will be based upon programming Pall developed!

Gurdeep Singh Pall has had an interesting career with Microsoft rising fast in the company because of his innovative ideas and technical acumen.  It is hard to imagine what he will come up with next!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Personal technology goes far beyond just a home computer. So, Microsoft designed an operating system modified to perform on many different personal devices. Windows 8, due to release next year, adapts to each product that runs it.

Rescuecom has five things customers need to know about the upcoming operating system.

Read more »

The results are in for RESCUECOM’s first Computer Reliability Report of 2011, Lenovo claims the top spot!

SYRACUSE, N.Y., Jun. 6, 2011 — RESCUECOM’s Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

“There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance.” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

1. IBM/Lenovo (254)
2. Asus (242)
3. Toshiba (164)
4. Apple (149)
5. HP/Compaq (122)

Read more »

Personal technology goes far beyond just a home computer. So, Microsoft designed an operating system modified to perform on many different personal devices. Windows 8, due to release next year, adapts to each product that runs it.

Rescuecom has five things customers need to know about the upcoming operating system.

Read more »

The return of Bill Gates to save Microsoft would surprise no one. What is surprising is the model Gates could follow to return his company to glory.

That would be the Jobs model – the Steve Jobs model.

When Gates left Microsoft, the company had a successful track record and seemed poised to remain atop the technology marketplace.

Things haven’t exactly turned out that way.  A return by Gates has become, in the minds of many, necessary and inevitable.  But can one man really make that much of an impact? Read more »

HP, long expected to be one of Apple’s main competitors in the tablet market, has fired its first shot at the competition, and it’s an interesting one.

With little fanfare, the company released its Slate 500 tablet, running Microsoft’s Windows 7 OS.  Since HP acquired Palm earlier this year, it had been widely speculated that the company’s first tablet release would feature Palm’s WebOS.

HP has now announced that a WebOS tablet will be released sometime in 2011. Read more »

On October 22, 2010, Microsoft will end pre installed sales of Windows XP.  Rescuecom’s computer repair experts reveal what the end of Windows XP means for you.

After the 22^nd, users will not be able to purchase a new computer running XP, and retailers are not allowed to sell the boxed version of the OS any longer.   “This is effectively the end of windows XP as a product,” says Rescuecom CEO David Milman.

However, computers that come with Windows 7 Professional or Ultimate preinstalled will maintain the ability to downgrade to Windows XP professional throughout the Windows 7 lifecycle.   “Microsoft,” says Milman “is targeting its enterprise customers, as many of them requested additional time before making the move to Windows 7.” Read more »

Microsoft has announced an invitation only event in San Francisco on September 15, to launch the beta of Internet Explorer 9, the newest version of the company’s web browser.

The beta had previously been announced, though no official date was released until this week.

The San Francisco event will focus on the “beauty of the web”, and promote IE 9, which Microsoft hopes will restore it to the top of the browser market. Read more »