Abinash Tripathy Founded HelpShift to Improve Customer Service in Mobile Apps
Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time. Making customer service difficult for users can be a death knell for many companies, especially young startups. Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand. However, many companies are still relying on old, out-of-date methodology. Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops. Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology. As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet. Tripathy’s product HelpShift aids companies in making that possible for their own customers.
HelpShift provides companies with a system that allows customers to ask for product support directly through a company’s mobile app. With people on their mobile devices so often, increasing the convenience of customer service on smartphones and tablets can only be a good thing for brands. Of course, if a customer has a broken device, they will need smartphone computer repair before making any customer service requests through an app.
Tripathy offers options for businesses to use HelpShift within either iOS or Android apps. By allowing companies to use his product on more than one operating system, he is ensuring that his clients can cater to as much of their customer base as possible. Companies with excellent business IT support assistance will likely have an easier time integrating HelpShift into their apps.
Tripathy was the founder of software development company Infinitely Beta before becoming the head of HelpShift. He ran Infinitely Beta from 2009 until 2011 when he changed directions with his new company. Tripathy has now worked several years as an entrepreneur and CEO, adapting as he goes. As this cool person continues to gain experience in the role, it is more and more likely he will make HelpShift a long-term success.
To find out more about HelpShift and this cool person, please go online and visit https://www.helpshift.com/.
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