The Rescuecom Computer Reliability Report, described as “an unbiased
analysis that compares computer vendors' market share with consumer service
calls from Rescuecom's 1-800-RESCUE-PC call center,” has again crowned Apple
as the most reliable computer vendor. Results for Q3 2009 saw Apple and IBM/Lenovo
leap ahead of Asus, grabbing the top two spots.
“While Asus captured the number one ranking in both the first and second
quarters this year, RESCUECOM’s third quarter Computer Reliability Report has
Asus dropping into third position,” the company offering computer support
on-site, or remotely, 24/7, says. “The two manufacturers out-ranking Asus and
all other manufacturers in the latest Computer Reliability are Apple and IBM/Lenovo
, with Apple capturing the top spot,” Rescuecom reveals. “In previous Reports,
Apple and IBM/Lenovo have consistently remained among the top three; with Asus
falling from the leader position in the third quarter, indicating a higher
need for computer support, it is not surprising that these two manufacturers
were next in line for the top spots,” the firm points out.
A statement from David A. Milman, RESCUECOM’s founder and CEO, is also posted
in the report. He says, “This is what we were waiting for on Asus, whether or
not their reliability score would be maintained. Now that many of the netbooks
by Asus have been out for a while, there is obviously a higher need for
service.” The company claims to define computer reliability based on both the
quality of the components employed, as well as the software used in
manufacturing the computer. The quality of computer support the manufacturer
provides is the key and final factor determining the customer’s satisfaction
after the sale is finalized.
“Reliability shows up in two areas first the quality of the components,
hardware and software used to build the pc, and second the quality and
availability of after sale manufacturer support,” Milman adds. He also notes
that customers can use the information gathered in the Computer Reliability
Report to their advantage, saying, “This holiday season is going to be a
season to share technology gifts; RESCUECOM provides this report to help
customers across the nation make educated choices when purchasing technology,
whether for home, business or gifts.”
