RESCUECOM Releases Annual 2017 Computer Reliability Report

RESCUECOM Releases Annual 2017 Computer Reliability Report

Apple computers are more expensive to buy than PCs, but IBM says they come with less problems according to RESCUECOM’s Annual 2017 Computer Reliability Report.

“Every Mac we buy is in fact continuing to make and save IBM money,” says Fletcher Previn, VP of Workplace as a Service at IBM.

Apple’s high reliability may be due to the durability of its components, providing a lower computer repair rate, and the complimentary tech support that comes with most products.

The annual RESCUECOM 2017 Computer Reliability Report shows that Apple is leading the pack for computer reliability, while continuing to hold a large U.S. market share.

BrandU.S. Computer
/Tablet1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple18.22.7669A+
2. Samsung5.81.8326A+
3. LG1.10.4278A-
4. Lenovo9.66.9139B
5. Dell16.225.065C-
6. Asus2.74.560C-
7. Acer3.15.359D+
8. HP Inc.18.531.758D+
9. Microsoft1.12.545D-
10. Toshiba0.25.74F

1 - % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Samsung remains high for reliability, receiving little impact from the exploding Galaxy smartphones debacle. Their Android Galaxy Tab S2 is a rival to the iPad. For one, it has a lower price point than many iPad models, but it is a bit pricier than other Android tablets.

If you are having cold feet about purchasing a Samsung tablet, RESCUECOM places LG tablets in the top three for computer reliability. You can find affordable LG G Pads starting at $150 or less.

Lenovo products take the number four spot for computer reliability. Lenovo took over the IBM ThinkPad. Today, Lenovo markets select ThinkPad models as having “military-rated durability for whatever life throws at you.” Would a ThinkPad provide optimal ballistic missile defense? Probably not, but they do have spill-resistant keyboards, just in case you knock over your coffee. Additionally, RESCUECOM’s CEO, David Milman, says, “Lenovo is consistently a top performer on RESCUECOM’s Computer Reliability Report.”

Dell vs Asus vs Acer vs HP. The RESCUECOM computer reliability scores show little variance. If you are trying to choose a brand, ask yourself what you want your computer to do for you. These manufacturers have separate products for different purposes.

Last quarter of 2016, Microsoft launched the Surface Studio touting that the Surface Studio is a “new class of device that transforms from a workstation into a powerful digital canvas, unlocking a more natural and immersive way to create on the thinnest LCD monitor ever built.” According to RESCUECOM’s CEO David Milman, “Historically Fixing the Surface tablets has been a nightmare for customers. Microsoft has made them “Not Serviceable” in many cases, causing the LCD to break during the process of opening them.”

Toshiba’s RESCUECOM computer reliability score is the lowest in the recorded history of any manufacturers in the RESCUECOM Computer Reliability Report. Their market share dropped to less than 1%, which may be due to the 2015 accounting scandal or just poor computer reliability.


About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (1-800-737-28370).

Google Reviews

BG Properties
3 weeks ago
I have been using Rescuecom for over 4 years now and they always available to help me when I need he
...I have been using Rescuecom for over 4 years now and they always available to help me when I need help from them. I can always count your lead senior technician to take care of our computer needs. I am a big supporter of your service and what you do for people like me that need technology assistance in the fast changing world of computing. Thank you Rescuecom for being there when I need you most. less
Barry Yamada
3 weeks ago
Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your
...Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your Rescuecom support and help. It is good to know that we have protection and I can get help on this failed hard drive. I will highly recommend your service to others here that need this keep of help. Thank for getting us squared away Rescuecom less
Rod Stratman
3 weeks ago
I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 year
...I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 years and they do a great Job of protecting it. When I call and need something done , they are always professional , polite and helpful and they take care of the issues quickly and in a timely manner. Anyone that doesn't have this service should give Rescuecom a try to help your computer needs. I highly recommend Rescuecom when people ask me who they would recommend for computer service and protection. less
Susan Kelly
4 weeks ago
Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a compute
...Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a computer repair source and my computer was fixed remotelywithin 2 hours. I highly recommend there service to others that are looking for computer help and assistance with Technology. Thanks Rescuecom. less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes