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Tech Support Blog

Tech Support Blog

Feel Sorry For Companies And Buy More (Please).

There is a troubling psychology to the business end of the technology and entertainment industries at the moment.  Both the electronics and computers (tech) sector and the entertainment industry are manipulating consumers and it is troubling how long their behavior has gone unreported. Read more »


What Is USB 3.0 And What Does It Mean To You?

With all of the rapidly-changing aspects of computer technology, it can be very hard to keep up.  Indeed, for those who are casual computer users without real investment in the computer hardware industry, it was not so long ago that the USB port became the dominant interface port.  Suddenly, when you upgraded your computer and wanted to use your favorite old keyboard or mouse, you discovered there were no ports in the back of your new computer for it!  Like compact discs to records, the USB port has pretty much eliminated most specialized ports on computers.  In the world of USB ports, USB 3.0 is slowly creeping up in popularity.

But, you might be wondering, just what is USB 3.0?

Read more »


RESCUECOM Releases Q1 2011 Computer Reliability Report

The results are in for RESCUECOM’s first Computer Reliability Report of 2011, Lenovo claims the top spot!

SYRACUSE, N.Y., Jun. 6, 2011 — RESCUECOM’s Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

“There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance.” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

  1. IBM/Lenovo (254)
  2. Asus (242)
  3. Toshiba (164)
  4. Apple (149)
  5. HP/Compaq (122)

Read more »


RESCUECOM’s 2009 Second Quarter Top 5 Computer Reliability Report

 

FOR IMMEDIATE RELEASE

RESCUECOM’s 2009 Second Quarter Top 5 Computer Reliability Report
ASUS, followed by APPLE and IBM/LENOVO, lock in the top three spots

SYRACUSE, N.Y., Aug. 18, 2009 — The ASUS brand of personal computers is still holding its own, ranking highest in the latest RESCUECOM Computer Reliability Report. For the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers. RESCUECOM’s 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom. Read more »


Apple and Panasonic Are Top Performers in RESCUECOM’s Third Annual Computer Reliability Report

 

Report Helps Consumers Make Informed Choices When Purchasing a Computer This Holiday Season

 

SYRACUSE, N.Y., Dec. 15, 2008 — RESCUECOM the nation’s premier information technology services company, today announced the results of its third annual RESCUECOM Computer Reliability Report, an unbiased analysis that compares computer vendors’ market share with consumer service call data from RESCUECOM’s 1-800-RESCUE-PC call center. Results of the report – based on a sample of more than 36,000 service calls to RESCUECOM – provide computer users with unique insight about the likelihood that they will require support beyond what is provided by the computer maker’s warranty. Read more »


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending