FOR IMMEDIATE RELEASE:
12/15/08:
Apple and Panasonic are Top Performers in RESCUECOM's Third Annual Computer Reliability Report
Report Helps Consumers Make Informed Choices When Purchasing a Computer This Holiday Season
SYRACUSE, N.Y., Dec. 15, 2008 - RESCUECOM www.RESCUECOM.com , the nation's premier information technology services company, today announced the results of its third annual RESCUECOM Computer Reliability Report, an unbiased analysis that compares computer vendors' market share with consumer service call data from RESCUECOM's 1-800-RESCUE-PC call center. Results of the report - based on a sample of more than 36,000 service calls to RESCUECOM - provide computer users with unique insight about the likelihood that they will require support beyond what is provided by the computer maker's warranty.
"Computers are an important investment and in today's economy, more than ever, it's important for consumers to know the reliability of the product they are purchasing," said David A. Milman, founder and CEO of RESCUECOM. "We created the RESCUECOM reliability survey to inform computer users about what they can expect before - and after - they purchase a new computer.
"RESCUECOM has no allegiance to any hardware manufacturer (we call this being manufacturer agnostic), so we can provide an objective and unbiased rating of computer hardware reliability based on real-world experience."
The Report calculates the "Reliability Score" for each computer vendor based on the calculated difference between overall U.S. market share, from January 2008 to October 2008, and the percentage of calls requesting service received by RESCUECOM's call center. Higher scores indicate that fewer calls for service were received for the specific computer vendor versus expected levels based upon market share estimates (scores are in parentheses).
